Contact

Due to the unique nature of each order, delivery of your items will be organised after your order has been placed.

1. Once we have received your order, we will contact you within 24 hours via email with a confirmation of your order, a copy of your invoice, and information on delivery services that we can provide.

2. Oncee you have decided on your delivery method, you can speak to us via the phone, or email us with your delivery information and choice of service.

3. With this information, we can come back to you with information and a quote for delivery of your item. You will then be sent an invoice for delivery and your order will soon be on its way!

For more information get in touch via email at info@christian-watson.com or see our full delivery & returns policy here.

Everything we make is handmade and made to order. Our lead time on all products outside of the Limited Edition collections, Bespoke and Tailored services is 6-8 weeks unless otherwise stated. Once your order has been processed, we will contact you to discuss delivery options and arrange your delivery.

If you require a specific delivery date or time slot, please make the team aware before you place your order. We can then make you aware of whether your desired date or time is possible or not.

Once your order has been processed, we will contact you to discuss delivery options and arrange your delivery.

You will have a range of options from collection, courier, white glove, and installation services. Depending on your project, the cost of these services may vary. Once discussed we will find the best option for you and quote you for delivery.

We are always willing to make arrangements to make sure you receive your products on time.

If you require a specific delivery date or time slot, please make the team aware before you place your order. We can then make you aware of whether your desired date or time is possible or not.

If your date or time slot is available, additional charges may apply. You will be quoted for delivery for that time once your project has been completed or is nearing completion. All delivery charges must be paid in full before any product is shipped.

We offer an installation service to all of our clients.

All of our products come with care and installation instructions. For example, all our mirror and shelving units come with a step-by-step guide to assembling and hanging, including a template that shows you exactly where to drill holes.

However, if you would prefer, we can help install your piece ourselves on delivery, or we can liaise with a trusted contractor to visit and install it for you. Additional fees apply.

We offer a white glove delivery service to some* locations within the UK. Our white glove delivery service will be offered to you once your project has been competed or is nearing its end. At that moment we will call to discuss delivery options. If a white glove service is offered we will find the best quote. All payments for delivery will have to be made prior to the product being shipped. For more information on delivery time slots, white glove delivery services and out current delivery lead times, contact info@christian-watson.com

*There are some locations that we cannot deliver too. We will make you aware of this once we have discussed delivery options.  

If something happens which is outside of our control and affects the estimated date of delivery of Products, we will contact you to let you know when we expect the Products to be delivered to you.

Please refer to our detailed Bespoke page, where you will find all the information on our process and service.

This will vary depending on the commission and our availability. Feel free to give us a call or send us an email to check our current bespoke lead times and to discuss your project.

We hope so. This is your bespoke journey so it is important to know whether it will be a good fit for you or not. It is our aim to accommodate any type of project we can and achieve the results that you are after. Some examples of our work can be found on our Bespoke page and you can always get in touch via phone or email to discuss your project in more detail. 

All you need is an idea of what you would like us to create. From this we can design the best piece for you, selecting the material together and setting a budget. The key to a successful bespoke product is being honest with us. We’re here to guide you through the process every step of the way so there is no confusion or mishaps. This is a very collaborative process so feel free to express your thoughts and concerns at all times.

Unfortunately, as each project is unique, we cannot advise how much it will cost until we discuss your requirements in more detail. Once we have a bit more information then we will be able to have a better idea of cost for you. Of course, If you have an idea of your own budget, we can create something for you with that in mind.

You can find out more about how to commission a bespoke piece of furniture here, but rest assured you are in the right place. Feel free to contact us via phone or email to discuss your project in more detail.

You don’t need an account to place an order, you can order directly through the website, via the phone or via email at any time.

As a customer account holder, you will gain access to upcoming events and the latest news on the core/signature collection and limited-edition release dates. Your checkout will be quicker and easier, while you’ll be able to see up to date order information as well. Within your account you will be able to access downloadable information such as in-depth technical specifications on each and every product we offer.

Our trade accounts offer our clients the best in customer service and client support. You will be able to download in-depth technical specifications, CAD files, high quality product images as well as access to an online materials library. We offer priority support on all orders as well as marketing support with brand guidelines and assets available. All our trade account holders will also have exclusive access to any sales and have discount information.

to set up an account, click here.

You can apply for a Trade account online or call to set up your account. We reply to all trade applications within 48 hours. Apply here.

Unfortunately, not everyone is eligible for a trade account. To be accepted, you will have to be part of a registered business within the industry and show proof of that during your application.

To find out more about this see our privacy policy here and our terms of conditions here.

Read our full terms and conditions here and delivery policy here.

We’re very sorry that there is an issue with your item. If you think the issue can be resolved (ie a part being replaced), then please contact us via email in the first instance.

To apply for a refund, items must be unused and returned in the original packaging (if applicable) and in a re-saleable condition. We reserve the right to make a deduction from your refund to cover any repackaging or delivery costs as well as any damage that was caused by the failure to return the item correctly.

Please note that Limited Editions, as well as tailored and bespoke commissions, are generally not available to return or refund. see section 16 of our delivery and returns policy.

To authorise a return

-             Email us directly on info@christian-watson.com or call us on 07799830699 to discuss

-             Include your order number & telephone number, quantity or items you wish to return, any additional images that may be useful to resolve your case.

-             Include the reason for your return,

o   (a)       be as described;

o   (b)       be fit for purpose;

o   (c)       be of satisfactory quality;

o   (d)       match any sample that you have seen or examined prior to placing the Order.

Our returns policy, which is in addition to your statutory rights, entitles you to return an item bought online, via phone or email with a valid receipt within 14 days of receipt of the item. This does not affect your statutory rights.

This, however, does NOT apply to Bespoke, Tailored, or Limited Edition Items unless they fall within the following guidelines in section 16 of our Delivery and Returns policy.

If you are entitled to a refund, we will refund to you all payments received from you for the Products that you have chosen to return to us within 14 days of our receipt of the Products from you (or within 14 days of you providing evidence of having returned the Products to us)

We may deduct any applicable amount from the refund if such Products are returned to us in an unsaleable condition or in packaging that does meet our requirements (where possible all products should be returned to us using the same packaging type and style) and may have caused damage to the product.

See our full delivery and returns policy for more information.

Take a look at our comprehensive care guides. If there is something that we have not covered and you’re are concerned about your piece, please email info@christian-watson.com

At Christian Watson, all of our work is made in the UK. We are part of the Made In Britain Collective which brings together the manufacturing community in Britain to promote British products and services 

We aim to use local suppliers to reduce our carbon footprint. Where available, all our deliveries are made using electric or hybrid vehicles to limit our emissions. We use green packaging for all of our deliveries to cut down on paper waste and we even make our own boxes, reducing weight, the need for lots of filling material and are even re-usable.

We source leather from suppliers who are committed to a sustainable future. The Tuscan leather consortium is a group of sustainably responsible tanneries. All hides comply to EU animal welfare standard and environmental certification. All our hides are vegetable dyed and use no metal chemicals in the process. All the suppliers believe that no animal should be killed for its skin and so all hides we purchase are by-products from the meat industry.  

Cork is a natural material that is highly sustainable. Cork is harvested without harming the tree, leaving it free to start producing cork again. Our supplier is committed to a sustainable future and their plant is supplied by 100% renewable energy.

We only use sustainable British fabrics for our upholstery.  

Some of our projects use core material to build up its strength and thickness, were possible we use recycled paper.

The only metal we use in our products is mild steel which means that all of our frames and metal surfaces are infinitely recyclable.

We hate throw away furniture, which is why all of our products are built to last a lifetime, and be handed down for generations.

Unless otherwise stated, all of the furniture in our Signature Collection has a 6-8 week lead time. This is because all of our furniture is made by hand to order. With Limited Edition, tailored and Bespoke orders, lead times may vary so please ask when ordering.

Allowances can sometimes be made for orders that are time sensitive, so please do get in touch and we will be more than happy to try to help.

We are always happy for all of our clients to visit us in our West London studio. We have a large materials library at our disposal and will usually have pieces being made for our clients to see the process first hand, as well as test and try any products out that we have finished.

Bespoke clients are also encouraged to come and see the piece during production to see how the work unfolds.

All visits are by appointment only. You can find us at: Unit B250, Riverside Business Centre, Bendon Valley, Wandsworth, SW18 4UQ so just drop us line and get in touch!

We are always available to book in-home visits and video calls for any interested client. For home visits, we try to bring the studio to you, with samples and imagery as well as the opportunity to bring a piece of furniture that you're interested in for you to try out.

Christian can be available within in London, 7 days a week for client meetings so that you have the flexibility to make the right decision.