Terms & Conditions

INTRODUCTION

Below is a very long and detailed terms and conditions for Christian Watson Limited. Written in painstaking detail it is unfortunately rather dull but very necessary. These terms and conditions have been put in place to protect us, you and to create a seamless and enjoyable experience that protects your rights as a consumer, keeping you safe and secure at all times.

We are a small but growing company, so you may find that these terms and conditions change from time to time, and it is up to you to keep up to date and to review the changes when they take place. With every purchase you make you will be asked to agree to these terms and conditions before payment has been taken. Without doing so, you will not be able to make a purchase.

We love interacting with our customers, so please don’t hesitate to contact at any time for any questions about the terms or conditions listed, or to enquire about anything not covered. Please email us at info@christian-watson.com or +44 (0)77 99 830 699.

Here at Christian Watson Limited we reserve the right to end this agreement with you, and terminate all orders and access to the site if:

- You breach any of these terms and conditions.

- You fail to make a payment due to us.

- We suspect that you are involved, are about to be involved, or have previously been involved, in any kind of fraudulent or criminal activity.

If there is an issue and you break these Terms, and any liabilities are incurred arising out of your use of this website, you agree to be responsible for all costs and expenses that Christian Watson Limited or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). This liability extends to other people using your shopping account, unless you agreeable to prove that it has been fraudulent.

TERMS AND CONDITIONS

1. ABOUT OUR TERMS

1.1 These Terms explain how you may use the Christian Watson Limited websites (the Site), www.christian-watson.co.uk, www.christian-watson.com, www.christianwatson.com, www.christianwatson.co.uk

1.2 The Site is operated by Christian Watson Limited a company incorporated in England and Wales with registered company number 10756248, whose registered office is at Chart House, 2B Effingham Rd, Reigate RH2 7JN (referred to in these terms and conditions as “we“, “us“, “our” or “Christian Watson Limited“). Our VAT registration number is 301 3487 40. You should read these Terms carefully before using the Site.

1.3 By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.

1.4 If you do not agree with or accept any of these Terms, you should stop using the Site immediately

2. YOUR PRIVACY AND PERSONAL INFORMATION

1.1 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

3. USING THE SITE

3.1 The Site is for your personal use only

3.2 You agree that you are solely responsible for:

3.2.1 all costs and expenses you may incur in relation to your use of the Site; and

3.2.2 keeping your password and other account details confidential

3.3 The Site is intended for use only by those who can access it from within the UK. If you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable

3.4 We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at info@christian-watson.com.

3.5 As a condition of your use of the Site, you agree to comply with our Acceptable Use terms (see clause 4 below) and our Online terms and conditions for the supply of goods, where applicable.

3.6 We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.

4. ACCEPTABLE USE

4.1 As a condition of your use of the Site, you agree not to use the Site:

4.1.1 for any purpose that is unlawful under any applicable law or prohibited by these Terms;

4.1.2 to commit any act of fraud;

4.1.3 to distribute viruses or malware or other similar harmful software code;

4.1.4 for purposes of promoting unsolicited advertising or sending spam;

4.1.5 to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’);

4.1.6 in any manner that disrupts the operation of our Site or business or the website or business of any other entity;

4.1.7 in any manner that harms minors;

4.1.8 to promote any unlawful activity;

4.1.9 to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;

4.1.10 to gain unauthorised access to or use of computers, data, systems, accounts or networks; or

4.1.11 to attempt to circumvent password or user authentication methods.

5. LINKING AND FRAMING

5.1 You may create a link to our Site from another website without our prior written consent provided no such link:

5.1.1 creates a frame or any other browser or border environment around the content of our Site;

5.1.2 implies that we endorse your products or services or any of the products or services of, or available through, the website on which you place a link to our Site;

5.1.3 displays any of the trade marks or logos used on our Site without our permission or that of the owner of such trade marks or logos; or

5.1.4 is placed on a website that itself breaches these Terms.

5.2 We reserve the right to require you to immediately remove any link to the Site at any time, and you shall immediately comply with any request by us to remove any such link.

6. USER GENERATED CONTENT

6.1 Our Site includes sections where we may feature user-generated content ("UGC") such as photos. We may also feature these on our emails and in our social media posts. In relation to such UGC, we are a mere hosting provider and we are not obliged to monitor or moderate any text, images, video, audio or other multimedia content, information or material and therefore assume no responsibility or liability on the content itself.

6.2 We may remove or edit any UGC to our Site at any time and for any reason.

6.3 By submitting any UGC to the Site, you warrant that you are entitled to do so and such UGC is:6.3.1 your own original work and lawfully submitted;

6.3.2 factually accurate or your own genuinely held belief;

6.3.3 provided with the necessary consent of any third party;

6.3.4 not defamatory or likely to give rise to an allegation of defamation;

6.3.5 not offensive, obscene, sexually explicit, discriminatory or deceptive; and

6.3.6 unlikely to cause offence, embarrassment or annoyance to others.

6.4 In relation to the UGC provided by you, you grant us an unlimited, exclusive, worldwide, sub-licensable, free of charge license to use such UGC in any way and for any purposes, including but not limited to save, store, copy, reproduce, publish, post, transmit, distribute, display, modify, translate, incorporate in other materials and in any way commercially exploit it. Christian Watson Limited therefore invites you not to send us any content, item or information that you do not want to become subject to the above terms.

7. INTELLECTUAL PROPERTY RIGHTS

7.1 Intellectual property rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We and any party whose intellectual property we have mutually agreed to use reserve all of our and their rights in any intellectual property in connection with these Terms. This means, for example, that we and they remain owners of them and free to use them as we and they see fit.

7.2 Christian Watson Limited does not own any Trademarks as of 04/09/2020

7.3 All other trade marks used by us are the property of their respective owners.

7.4 All content included on our Site (including, without limitation, logos, graphics, text, photos, designs, logos, icons, images, data and software) is the property of Christian Watson Limited, and is protected by international and UK copyright and other intellectual property laws. Any copyright or other intellectual property in these web pages is owned by or licensed to us. You are absolutely prohibited from reproducing all or any part of the contents of our Site except in accordance with this agreement. For any questions please contact info@christian-watson.com

7.5 We grant you the following limited license to copy the contents of our Site:

7.5.1 You may download or print pages from this Site but only for your own personal use and you may not make any modification to them unless given permission by Christian Watson Limited.

7.5.2 You may re-copy, extract or forward pages from our Site to a third party for their personal use only, provided you:

(a) Do not make any modifications to the extract or pages before re-copying, extracting or forwarding;

(b) Acknowledge that the extract is from our Site;

(d) Notify the third party that use and further copying of the extract by them is subject to the terms of this license.

7.6 The following acts are forbidden under the limited license granted to you:

7.6.1 You may not incorporate any part of our Site into any other work or publication, including incorporation into an electronic work, without our prior written consent.

7.6.2 You may not frame our Site within any website controlled by you.

8. ACCURACY OF INFORMATION AND AVAILABILITY OF THE SITE

8.1 While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.

8.2 We may suspend or terminate operation of the Site at any time as we see fit.

8.3 Site content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.

8.4 While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.

9. LINKS TO THIRD PARTY CONTENT

9.1 We provide links to other sites and resources provided by third parties only as a convenience to you. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. No mention of any organisation, company or individual, whether on these pages or on other websites to which these pages are linked shall imply any approval or warranty by us as to the standing and capability of such organizations, companies or individuals.

9.2 We take no responsibility for anything that might occur when you visit any other website. When you click on an external or third-party link you will leave our Site.

10. LIMITATION OF LIABILITY

10.1 Nothing in this Agreement shall limit or exclude our liability for fraudulent misrepresentation, or for death or personal injury resulting from our negligence or the negligence of our servants, agents or employees.

10.2 However, we will not be liable for any loss of revenue, loss of profit, loss of contract, loss of business or any anticipated savings, loss of goodwill or reputation, or any special, indirect or consequential damages (however arising, including negligence) arising out of or in connection with this agreement.

10.3 We also have no liability of any sort (including for negligence) for the acts or omissions of other providers of telecommunications services or for faults in or failures of their networks and equipment.

11. INDEMNITY

1.1 You agree to indemnify and hold us and our agents and our and their directors and employees harmless from any claim or demand, including legal fees, made by any third party due to or arising out of your breach of this agreement or your violation of any law or rights of a third party.

12. SECURITY

12.1 All Christian Watson Limited online purchases take place in a safe environment using Secure Socket Layer (SSL) secure payment methods along with some card issuer safeguards to protect our customers against fraud. Our software is 100% compliant and up to date.

12.2 We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.

13. EVENTS BEYOND OUR CONTROL

1.1 We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs, lock-downs, pandemics or other industrial disputes; breakdown of systems, major machinery or network access; or flood, fire, explosion: major weather systems such as hurricane, tornado or tropical storm; or accident.

14. RIGHTS OF THIRD PARTIES

1.1 No one other than Christian Watson Limited or a party employed by them have any right to enforce any of these Terms.

15. VARIATION

1.1 These Terms are dated 04/09/2020. No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 15. We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

16. ENGLISH LAW APPLIES TO THIS CONTRACT.

1.1 Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

TERMS AND CONDITIONS OF SALE

1. WHO WE ARE

We are Christian Watson Limited (we/us/our), a company incorporated in England and Wales with registered company number 10756248, whose registered office is at Chart House, 2B Effingham Rd, Reigate RH2 7JN (referred to in these terms and conditions as “we“, “us“, “our” or “Christian Watson Limited“). Our VAT registration number is 301 3487 40.

Our Studio address is Unit B250, Riverside Business Centre, Bendon Valley, Wandsworth, SW18 4UQ.

2. TERMS AND CONDITIONS

2.1 These terms, together with any other referenced documents (Terms and Conditions) shall apply when you purchase any product(s) (Products) through the www.christian-watson.co.uk, www.christian-watson.com, www.christianwatson.com, www.christianwatson.co.uk (Website), by phone or in person within the UK and/or EU. These Terms and Conditions set out:

- your legal rights and responsibilities;

- our legal rights and responsibilities;

- certain key information required by law.

2.2 Please read these Terms and Conditions before you buy anything on the Site and check that these Terms and Conditions contain nothing that you are unwilling to agree to.

2.3 We love interacting with our customers, so please don’t hesitate to contact at any time for any questions about the terms or conditions listed, or to enquire about anything not covered. Please email us at info@christian-watson.com or +44 (0)77 99 830 699.

2.4 We may make changes to these Terms and Conditions without notice to you. Changes will apply to orders placed at the time of, or any time thereafter, such change. It is your responsibility to regularly check these Terms and Conditions and see if any changes have been made.

3. PRIVACY AND DATA PROTECTION

3.1 Your privacy and personal information are important to us. We will only process your personal data in accordance with our Cookie and Privacy Policy which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

4. ORDERING PRODUCTS FROM US

4.1 This clause explains how a legally binding contract for the sale of Products is formed between you and us when you place an order for such Products via the Website, by phone or in person (Order).

4.2 If you are under the age of 18, you must not place an Order for, or make any Purchase of, any Product(s) from us. By placing an order through our website, by phone or in person you are confirming that you are older than 18 years of age.

Orders via the Website, phone or in person.

4.3 A legally binding contract for the purchase of Products will arise between you and us after you have placed an Order for Products and we have provided an email confirming acceptance of your Order (Confirmation Email). No legally binding contract will arise, and we shall have no obligation to provide Products to you, unless and until we have provided you with a Confirmation Email. For the avoidance of doubt, any written communication merely acknowledging that your Order has been placed and/or received will NOT constitute a Confirmation Email.

4.4 The Confirmation Email details the Order and the total amount payable. Should there be any error, or you do not receive a Confirmation Email please contact us as soon as possible at info@christian-watson.com

4.5 We may refuse to accept your Order for any reason, including but not limited to the following reasons:

4.5.1 the Products are unavailable;

4.5.2 we cannot authorise your payment;

4.5.3 you have placed an Order for too many units of Products;

4.5.4 your payment type or card issuer has rejected your order;

4.5.5 there has been a mistake on the pricing or description of the Products.

4.6 All Orders are subject to availability.

IN-PERSON PURCHASES

4.7 A legally binding contract governing the purchase of Products from us will arise at the time of you making payment for Products in person at any event, exhibition or at the workshop/studio.

4.8 Upon your In-person purchase being made, we will issue you with a receipt of purchase which evidences the price paid for Products and the date of such Purchase.

MADE-TO-ORDER PRODUCTS

Any made-to-order, customised or bespoke products (Made-to-Order) are subject to additional terms and conditions, please contact us via info@christian-watson.com for more information.

6. DESCRIPTIONS OF THE PRODUCTS

6.1 Every effort has been made to reflect Product colours on our Website as accurately as possible. However, due to factors such as differences in screen and device setting as well as human error, we are unable to guarantee that the colour you will see on your screen or device will accurately reflect the true colour of the Product.

6.2 All drawings, photos, descriptive matter, specifications and advertising displayed on our Site and any descriptions, photos or illustrations contained in our catalogues or brochures are issued and published for the sole purpose of giving an approximate idea of the Products described in them. They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.

6.3 If you purchase the same Products under separate orders, we cannot guarantee that the Products supplied will be from the same fabrics or materials batch and therefore may not be an exact colour match.

6.4 All images, descriptions, drawings, specifications and advertising are for the sole use of Christian Watson Limited and are not to be used or copied unless authorised.

6.5 Wood, stone, leather, cork, are natural materials and as such there are natural variations in the colour, grain and texture over which Christian Watson Limited has no control and cannot guarantee that the Products you receive will be exactly as the displayed product, website or catalogue image.

6.6 All measurements given are approximate but as accurate as possible. CAD files are supplied for the most accurate dimensions.

7. DELIVERY, RETURNS AND REFUNDS

Please view our full Delivery and Returns Policy here.

8. PRICES AND PAYMENT

8.1 The prices displayed on our Website, by phone and/or in-person are quoted in pounds sterling (£). Please ask for an accurate conversion to your desired currency, please note that currency exchange rates fluctuate therefore prices may vary slightly.

8.2 All prices are quoted with applicable local value added tax charges and local duties included, exclusive of delivery charges and packaging, which will be charged at the rates specified during the checkout process or after the sale of the product. Please note that any orders requested for overseas delivery may be subject to additional duties and charges based on destination and method of shipment.

8.3 We will from time to time apply reductions against the normal prices of selected Products and/or their shipping costs. We may do this by applying promotional codes to the listings of those Products on the Website, by phone, in-person, or in the accounts section. In which case the deductions will be labelled on the Website, by phone, in person or in the accounts section and applied automatically at the checkout stage of your purchase transaction.

8.4 We will do all that we reasonably can to ensure that all of the information you give us when paying for the Products is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy, or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

8.5 Your credit card or debit card will only be charged at the time of you submitting an Order to us (if made via the Website or phone) or at the time of you making payment to us directly (if made in-person)

8.6 Christian Watson Limited does deliver worldwide. VAT is automatically deducted on non-EU delivery addresses. For delivery outside the UK, you will be responsible for obtaining all necessary licences and complying with all applicable legislation and regulations governing the export of goods from the UK and the importation into the country of destination. You will also be responsible for the payment of any applicable import duties and taxes as well as cost of delivery or shipment to you.

9. DISCOUNTED PRODUCTS

9.1 We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though our Website, by phone or in-person. At the time of being issued with a discount code, you will also be issued with applicable terms and conditions relating to the use of any promotional discount code. By using any discount code provided to you, you agree to use and be bound by such terms and conditions.

9.2 We reserve the right to exclude certain products from promotions and to withdraw a discount code without prior notice.

9.3 Any promotional gift offered by us as part of your purchase of Products is non-returnable and non-refundable.

10. LIMIT ON OUR RESPONSIBILITY TO YOU

10.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:

10.1.1 losses that:

(a) were not foreseeable to you and us when the contract was formed; or

(b) that were not caused by any breach on our part;

10.1.2 business losses; and

10.1.3 losses to non-consumers.

11. DISPUTES

11.1 We will try to resolve any disputes with you quickly and efficiently, for any complaints or disputes please contact us immediately at info@christian-watson.com

11.2 If we cannot resolve a dispute internally, we will let you know that we cannot settle the dispute with you and advise you to seek independent advice.

12. OTHER IMPORTANT TERMS

12.1 Safety regulations may differ from product to product. It is your responsibility to enquire about its safety regulations to check whether it complies with your needs.

12.2 Full assembly instructions are provided within the product packaging on any items that require assembly. Hanging instructions are provided with all products that will need to be hung. We do not take responsibility for incorrect hanging that leads to damage to the product or building, nor injury to yourself for incorrect hanging.

12.3 We may transfer our rights and obligations under these terms to another organisation but such a transfer will not affect your rights and our obligations under these Terms and Conditions.

12.4 Nobody else has any rights under this contract. This contract is between yourself and Christian Watson Limited. No other person other than a third party employed by Christian Watson Limited shall have any rights to enforce any of these terms.

12.5 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

12.6 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms and Conditions, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

12.7 English law applies to this contract. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have non-exclusive jurisdiction to settle any such dispute or claim.